What happens when someone calls your number

A missed call from a homeowner is the most expensive thing that happens in a day, and most of them ring the next builder in the search results rather than trying you twice. The text fires the instant the call is not answered rather than after voicemail, so somebody who hangs up at the beep still hears from you and somebody who leaves a message is not texted twice. It stays off until you switch it on, and the wording is yours to write.

An unanswered call records, transcribes, and posts both the audio and the text into that customer's thread. You read what they said in three seconds instead of playing six messages to find the one that mattered, and the message never sits in a carrier mailbox nobody checks. The transcript is part of the player, so clicking a word jumps the audio to it.

First to answer wins, and the caller hears normal ringing while it happens. A number works from the minute it is bought — voicemail on, a generic greeting — instead of dead-ending on callers until somebody has configured it. If nobody picks up anywhere the caller gets the greeting and the beep, and the callback task and the text back are already going out while they are still deciding whether to leave a message.

When a forwarded call is taken by the target's carrier voicemail, the carrier reports a completed call — which is how a $30,000 lead ends up in a personal mailbox nobody checks while the reports say everything went fine. Detection catches it and the record says ‘it rang through to a personal voicemail, so no one on the team heard it’. That call then raises a callback task like any other miss.

A customer ringing the number their salesperson gave them should not land on a colleague's screen where anyone can pick it up. An assigned line rings its holder; the shop's main number rings every admin, sales and project user who is signed in. Crew and worker screens never ring for sales calls.

Forward targets are picked out of your team list, which fills in that person's own number, so you do not have to know a crew lead's cell by heart. Changes take effect on the very next call — nothing to re-provision. Somebody with no number on file is named as such instead of looking identical to everyone else and quietly routing nowhere.

Two switches, because someone who dials your business chose to call it and someone you ring did not — and where both parties must consent, theirs is the consent that matters, so the announcement plays to them. Finished recordings land on the customer's record beside the call itself, which is where anyone looks when there is a disagreement about what was agreed.