The Queue tab in the phone and the badge on the phone button. It combines call tasks — added on purpose from anywhere in the app, with a note and an urgency — with open missed-call episodes. Each row can be dialled or marked done in one tap.
Also called: call list · who do I need to call · callback queue · people to ring
The calls you meant to make and the calls you missed are one list
A queue that only holds what people remembered to add quietly misses the expensive half. This one merges calls added on purpose with missed calls nobody has returned yet, each row with a Call button and a Done button. It is the list a builder works down standing in a driveway, not a scrap of paper on the dash.
Plan tomorrow's calls straight down the pipeline
A Queue call button on a contact or a pipeline card puts someone on the list without opening the phone at all, with a note and an urgency if that call needs them. Fifteen people to ring tomorrow used to mean fifteen trips through a dialer.
Give a call to a teammate with the reason attached
The same control assigns the call to another person on the team, carrying the note and the urgency across. Because it fires from a contact, the task arrives linked to that customer instead of as a bare phone number nobody recognises.
- 1Call tasks are ordinary rows in `tasks` with source='call_queue', so they carry urgency, a note, a due date and contact linkage for free and appear in the Task Hub
- 2Missed calls come from open, qualified response_episodes
- 3A missed call that also has a call task is shown once — the task wins because it carries the human's note
- 4Marking a task done deletes it; marking a missed call done closes the episode
Two separate lists meant the same thing to a builder standing in a driveway: people they had decided to ring, and people whose call they had missed and never returned. Keeping them apart meant the queue only ever showed what somebody had remembered to add, quietly leaving out the expensive half. One queue merges both, built on the same tasks everyone else can see rather than a private list that rots where nobody notices.
- Call lists kept outside the system
- Missed calls and intended calls tracked separately
- Work invisible to the rest of the team
See it on your own jobs
Twenty minutes, your numbers, no slide deck. We’ll build one of your real buildings in front of you and send you the estimate link at the end — yours to keep either way.
or keep browsing features →