Help & feedback — report a bug, ask for a feature, or talk to a person

One button anywhere in the app opens a three-way fork — bug, feature request, or talk to support — with the screen you were on already attached.

What it is

A dialog that opens on a clear choice: Report a bug ('Something's broken, wrong, or not doing what it should'), Request a feature ('An idea, an improvement, something you wish it did'), or Contact support ('Talk to a person — a question, a problem, anything. Book a call if you'd like one'). Whichever you pick, the report already carries where you were, what was open and the exact URL, and you can attach up to five screenshots and mark them up.

Also called: report a problem · contact support · feedback button · bug widget · help button

See it
Help & feedback — report a bug, ask for a feature, or talk to a person
Won
44%
Avg cycle
22d
Pipeline
$459k
JanSep
The dialog's fork screen with the three cards (bug / feature / support), then the bug form with the auto-captured breadcrumb chip in the header. Sample data — no customer information appears here.
How it works
  1. 1Opening the dialog snapshots the context at that instant — before its own overlay mounts
  2. 2Describe the problem by typing or by talking; attach screenshots by snapping the screen, pasting, dragging, picking a file or pasting a link
  3. 3Bugs go to /api/bug-reports and land in the platform Bug Reviews inbox with a ticket code; feature requests land in the feature ledger; support requests notify the team, create a task and can book a call
  4. 4The reporter never gets a 'you submitted a bug' email — the only mail they get about it is 'it's fixed'
Why we built it

When something goes wrong mid-quote, a builder's options used to be an email to whoever they last spoke to, written from memory an hour later, with no screenshot. One button anywhere in the app opens a clear fork — something is broken, I want something added, or I need to talk to a person — because the first two are different work, and lumping them together buried the good ideas at the bottom of the bug queue. Whichever is picked, the screen they were on, the window that was open and a link straight back to it are already attached.

The problem
  • Problems reported by phone with no record, no screenshot and no context
  • Feature ideas dying in text messages
  • Support requests with no way to reproduce the issue
Sound familiar?
What you get
Reporting a problem takes seconds and carries everything needed to fix it
Bugs, ideas and support questions each go where they belong
You hear back when it's actually fixed
What's inside
A help button no window can hide
The Help & feedback button floats above every window in the app, in the opposite colour of the page, so you can report the window that's misbehaving.
Snap this screen
One button screenshots what you're looking at — no keyboard shortcuts, no permissions, same on a phone and a laptop.
Draw on the screenshot
Circle it, draw an arrow at it, scribble on it or black out anything private — with your finger or a mouse.
Attach a picture any way you like
Paste, drag in, pick from your files or camera roll, or paste a link — up to five images per report.
Say it instead of typing it
Hit the mic and describe the problem out loud; the words appear in the box and can be mixed with typing.
The report knows where you were
Every report is stamped with the screen, the open tab, the dialog that was up and the exact link back — without the reporter typing any of it.
Ask for a feature from the screen that needs it
The same widget files an idea instead of a bug, with the same screenshots and context, into the platform's feature ledger.
Contact support — and book a call while you're there
Send a message to the team and, if you want, pick a real open time slot for a video call — booked on the spot.

See it on your own jobs

Twenty minutes, your numbers, no slide deck. We’ll build one of your real buildings in front of you and send you the estimate link at the end — yours to keep either way.

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