The third fork. You describe what's going on; optionally tick 'Book a call to talk it through (Google Meet)', pick a day and time from genuinely open slots, and leave a phone number. Sending files a support request, emails the team, creates a task assigned to the support host and — when a slot was picked — books the appointment.
Also called: talk to a person · book a call · support call · schedule help
- 1Open times come from the support host's real availability — no artificial scarcity
- 2A slot taken between loading and sending returns 'That time just got taken — pick another' rather than double-booking
- 3The confirmation names the booked time back to you; without a booking it says someone will reach out shortly
- 4Unbooked requests create a task due in four hours with an hour-out reminder; booked ones are due at the call
Not every problem is a bug report. A builder halfway through a quote who needs five minutes with a person should not have to write it up as a ticket and wait, and 'email us and we'll find a time' is three days of back-and-forth before anyone actually talks. The support form sends a message and, if you want it, shows genuinely open slots for a video call and books one on the spot. The times offered are the real ones — no padding to look busy, because a support call moved twice is worse than no call.
- Support requests with no path to a human conversation
- Back-and-forth email to find a time for a call
See it on your own jobs
Twenty minutes, your numbers, no slide deck. We’ll build one of your real buildings in front of you and send you the estimate link at the end — yours to keep either way.
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