Help & feedback — report a bug, request a feature, reach support

One dialog anywhere in the app for reporting a bug, asking for a feature, or booking a call — with the screen, the route and the record you were on captured automatically.

What it is

A single Help & feedback dialog opens from the left nav on desktop, a header button on mobile, and a floating button that sits above every modal. It takes a description (typed or dictated), screenshots (pasted, uploaded or annotated), and files the report with the context already attached. Reports land in the platform's Bug Reviews inbox and email the platform owners immediately.

Also called: report a problem · bug report · feature request · contact support · something is broken

See it
Help & feedback — report a bug, request a feature, reach support
Won
55%
Avg cycle
14d
Pipeline
$395k
JanSep
The Help & feedback dialog open over a busy screen with an annotated screenshot thumbnail attached and the captured page label showing — BugReporter.tsx. Sample data — no customer information appears here.
How it works
  1. 1Any surface can open the dialog by dispatching one window event
  2. 2At open time it captures the active view label, the exact URL, the open dialog's heading and the canonical module id
  3. 3Screenshots arrive as data URLs (paste, upload, camera roll) or hosted links; data URLs are uploaded to a storage bucket so the row stores only URLs, capped at five images
  4. 4Submit stamps org and user server-side — the client cannot spoof identity
  5. 5The reporter's ticket gets a short code, and the platform owners are emailed straight away
Why we built it

'It's broken' is what a builder types with one hand from a jobsite, and it is not enough for anyone to fix anything — no screen, no record, no idea which of the day's forty numbers was wrong. Asking him to write a proper report instead means the report never gets filed. One button anywhere in the app opens one form that takes a sentence, a screenshot and a voice note, and captures the rest by itself. It is deliberately one door for three things — something broken, something missing, or needing a person — because whoever just hit a wall does not know or care which category his problem belongs in.

The problem
  • Reports arrive without enough context to reproduce anything
  • Users abandon a report rather than describe it in writing
  • Bugs, feature requests and support questions get lost in three different channels
Sound familiar?
What you get
A report takes seconds and still carries what an engineer needs
Every report is tied to a ticket code the builder can refer back to
Support, bugs and ideas all arrive through one place
What's inside
The report knows where you were
Every report, feature request and task filed from the app records the module, the sub-tab, the open dialog and the exact record you were looking at — without you typing any of it.
Circle the problem on the screenshot
Draw on any attached screenshot with a pen, circle, numbered arrow or blur block, using a finger or a mouse, before sending it.
The help button you can reach from inside a modal
A floating Help & feedback button that deliberately paints above every dialog in the app, so the screen that is misbehaving is the screen you can report from.
You get told when your bug is fixed — in your own words
When a reported bug is fixed, the person who reported it gets one email quoting what they originally wrote and one line saying what changed.
You get told when the feature you asked for ships
When a requested feature goes live, the requester gets an email quoting their request, explaining how the shipped feature works, and linking straight to it in the app.
Book a support call from inside the app
Pick a real open time from the support team's actual calendar without leaving the screen you are stuck on.
Bug intake analytics
Server-computed reporting on everything filed: how much was real, how fast it was fixed, what is still open and how stale, and which problems keep coming back.

See it on your own jobs

Twenty minutes, your numbers, no slide deck. We’ll build one of your real buildings in front of you and send you the estimate link at the end — yours to keep either way.

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