The help button you can reach from inside a modal

A floating Help & feedback button that deliberately paints above every dialog in the app, so the screen that is misbehaving is the screen you can report from.

What it is

A bottom-right floating button on desktop, layered above every application modal and below the report dialog it opens. It wears the opposite colour to the page — dark in light mode, light in dark mode — so it never disappears into the background. On phones the header button serves the same purpose, because that corner belongs to the message composer's Send button.

Also called: floating help button · help bubble · cannot find support button

See it
The help button you can reach from inside a modal
Won
54%
Avg cycle
12d
Pipeline
$667k
JanSep
A modal open over the app with the inverted-colour help disc floating clearly above it in the bottom-right — HelpFab.tsx. Sample data — no customer information appears here.
How it works
  1. 1Rendered through a portal at a z-index above the app's modal ladder and below the report dialog
  2. 2Colour is inverted relative to the theme rather than inheriting it
  3. 3Hidden below the desktop breakpoint, where the header button covers the same job
Why we built it

The moment you most need to report something is the moment a dialog is misbehaving — and the report button used to sit in the left navigation, behind that same dialog. So the one screen worth capturing was the one screen you could not capture: people closed the thing that was broken, lost the state, and filed a description from memory. The button now floats above every dialog in the app. It also wears the opposite colour of the page — dark on light, light on dark — after a spell as a pale disc on pale paper, invisible in exactly the corner it has to be found in.

The problem
  • The one screen worth reporting is the one screen the report button is hidden behind
  • A theme-coloured floating control becomes invisible on a matching background
Sound familiar?
What you get
A broken dialog can be reported while it is still on screen, with its context captured
The button is always visible regardless of light or dark mode

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