Calls ring inside the platform, not only on a cell

Signed-in browsers ring alongside the cell forwards, so a call can be answered inside the product where it gets recorded and logged.

What it is

A per-line switch, on by default, that adds every eligible signed-in user's browser to the same simultaneous ring as the cell forwards. First to answer wins. If nobody is signed in it costs nothing — there is simply no client to ring.

Also called: answer on my computer · ring the browser · answer in the app

See it
Calls ring inside the platform, not only on a cell
CustomerBuildingAmountStatus
Ivy Brubaker40×64 Shop$8,230Draft
Ronan PetschRiding Arena$5,190Paid
Delia Yoder40×64 Shop$11,080Sent
Ivy Brubaker40×64 Shop$18,110Approved
Marlin HooverHobby Shop$12,980Paid
The 'Ring in the app' toggle in Call settings, and the incoming banner it produces. CallSettingsModal.tsx / PhoneDock.tsx. Sample data — no customer information appears here.
How it works
  1. 1<Client> targets are added alongside <Number> targets in the same <Dial>
  2. 2No answering-machine detection is applied to a browser — a browser is never a voicemail box
  3. 3With ringInApp on but nobody signed in AND no forwards, the call goes to voicemail rather than silence
Why we built it

A call answered on someone's cell is invisible: no recording, no duration, nothing written against the customer, and no way for anyone else to know it happened. Every rep's memory becomes the only record of what was agreed. Signed-in browsers now ring alongside the cell forwards, so a call can be picked up inside the product where it is logged and recorded — and if the browser is closed, the cell still rings.

The problem
  • Calls answered outside the system and therefore invisible
  • No way to answer at a desk
Sound familiar?
What you get
Answer at the desk with the customer's record already open
Recording and logging apply to answered calls

See it on your own jobs

Twenty minutes, your numbers, no slide deck. We’ll build one of your real buildings in front of you and send you the estimate link at the end — yours to keep either way.

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