One screen consolidating what used to be three tabs. Each account shows, per channel, the effective provider, the provider chain behind it, whether it is inherited, what is waiting on approval, a plain summary and a health state. The agency's own row sits at the top with the customers.
Also called: can this client text · who can send email · channel health · comms status across accounts
- 1Every cell is derived from the shared communications matrix using the same rules the sender uses at send time.
- 2The chain is shown, not just the winner, so 'why does it send from that address' has an answer.
- 3Health is one of ok, attention, blocked or not started, with an attention list pulled out above.
- 4The agency's own account is listed with the customers deliberately.
The page explains both the consolidation and the derivation: splitting it 'meant the one question an operator actually asks — "who can this builder reach, and through what?" — required three screens and still didn't answer it, because none of them showed the provider chain that decides what really happens.' And: 'this screen cannot say a channel is unconfigured while it is quietly working — which is exactly what the old view did to Barnhouse's texting.' The agency row is there because 'are we set up as well as the people paying us?' was previously unanswerable without opening a different page.
- Channel state was spread over three screens and still incomplete.
- A working channel could be reported as unconfigured.
- Nothing showed which provider a message would actually leave through.
See it on your own jobs
Twenty minutes, your numbers, no slide deck. We’ll build one of your real buildings in front of you and send you the estimate link at the end — yours to keep either way.
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