Silence calls the SDK's ignore, which suppresses ringing on this browser only. The caller experiences it exactly as if nobody happened to be at their desk, and the call rolls to voicemail normally.
Also called: mute the ring · don't hang up on the customer · ignore the call
- 1Call.ignore() stops ringing on this client without sending a rejection
- 2The call continues to any other ringing target and then to voicemail
- 3The banner states the behaviour in plain words underneath the buttons
The only way to stop a phone ringing mid-conversation was to decline, which sends a rejection down the line — and plenty of customers can tell they were cut off rather than simply missed. Being hung up on by a builder you are trying to hand a job to is a bad first impression, and it is the one the caller remembers. Silence sits beside Answer and Decline: it stops the ring on your screen while the caller rings on through to voicemail.
- A rejected call reading to the customer as being hung up on
- No middle option between answering and rejecting
See it on your own jobs
Twenty minutes, your numbers, no slide deck. We’ll build one of your real buildings in front of you and send you the estimate link at the end — yours to keep either way.
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