Cancel and refund a signup

Cancel a subscription and refund the payment with a mandatory reason, with the refund window's state stated on screen before anything is confirmed.

What it is

The full unwind, distinct from a single-charge refund: it cancels the subscription and tears down what the signup created. The dialog shows whether the payment is inside the 72-hour window and, if not, says the refund is at the operator's discretion.

Also called: cancel my subscription · refund the deposit · 72 hour window · undo a signup

See it
Cancel and refund a signup
CustomerBuildingAmountStatus
Ivy BrubakerHobby Shop$16,970Open
Marlin HooverHobby Shop$16,970Sent
Gideon Alt30×40 Garage$11,650Approved
Ronan PetschBarndominium$11,840Sent
Ronan Petsch30×40 Garage$3,290Draft
The Cancel & refund dialog with the green 'within the 72-hour window' banner, the reason Select and the note field. Sample data — no customer information appears here.
How it works
  1. 1Pick a reason from a shared list; the confirm button stays disabled until one is chosen.
  2. 2Add an optional note that is stored with the archive record.
  3. 3Inside the window: 'Within the 72-hour refund window (paid 14h ago). Full refund of $10,000.'
  4. 4Past it: an amber warning naming how many days ago it was paid.
  5. 5Archived rows keep the reason, the note and the refunded amount visible.
Why we built it

A cancellation and a goodwill refund used to be the same button. Splitting them left this one owning the destructive path, with the window state shown rather than remembered — and a reason enforced, because an archived signup with no reason is the record most likely to be re-litigated later.

The problem
  • Cancelling and refunding were not reliably done together.
  • The refund window's state was remembered rather than shown.
  • Archived signups had no stated reason.
Sound familiar?
What you get
A cancellation ends both the billing and the account in one action.
The refund decision is made with the window state in front of you.
Every archive carries a reason and an optional note.

See it on your own jobs

Twenty minutes, your numbers, no slide deck. We’ll build one of your real buildings in front of you and send you the estimate link at the end — yours to keep either way.

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