Quiet your own noise

Every member can mute any channel of any event for themselves — but nothing here can grant what the company's grid has not routed to them.

What it is

A per-event, per-channel switch set under My Profile. Blank means inherit the org's setting; off means personally muted. The screen also holds the mobile number used for notification texts. The ceiling rule is stated in the UI itself.

Also called: stop notifying me · my notification settings · personal mute · too many alerts for me

See it
Quiet your own noise
Area
Operations
Group
Notifications
System
Notifications
Solves
2 named problems
01Overrides store as three nullable flags per (org, user, event) — NULL inherits, false mutes.
02The dispatcher ANDs the org grant with the person's override and caches it briefly so a burst does not re-read the same rows.
03Admins can open the same panel for another member.
The personal panel: events down the left, In-app / Email / SMS switches across, with the ceiling note above. MyNotificationsPanel.tsx. Sample data — no customer information appears here.
How it works
  1. 1Overrides store as three nullable flags per (org, user, event) — NULL inherits, false mutes.
  2. 2The dispatcher ANDs the org grant with the person's override and caches it briefly so a burst does not re-read the same rows.
  3. 3Admins can open the same panel for another member.
Why we built it

Migration 193 quotes the request: “granular permissions for notifications per user… allow the user to do what they want”, and fixes the ceiling: 'true is stored but can never grant more than the org grid allows'. The panel restates it so nobody is confused: 'Muted-here beats granted-there; nothing here grants what the grid doesn't.'

The problem
  • One org-wide setting forced on everybody
  • Personal preferences that could over-grant
Sound familiar?
What you get
Each person tunes their own noise
Admin routing stays the ceiling

See it on your own jobs

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