A person selector above the matrix. Choosing Everyone shows the role-based grid; choosing a member shows what that member effectively receives, combining the organisation's grid with their own mutes, and lets an admin fix either.
Also called: why isn't he getting notified · per person notifications · fix someone's alerts · why didn't he get it · check someone's notification settings · per-person view · they say they never got the text
- 1Selecting a member loads their overrides and their personal templates.
- 2The grid recomputes as their effective view rather than the role view.
- 3The admin can flip their mutes directly from this screen.
Recorded as. It closes the most common support loop in the product: someone says they never got a notification, and until this existed there was no way to see whether the cause was the organisation grid or that person's own muted channel.
- An admin could not see an individual's effective notification state.
- Diagnosing a missed notification required asking the person to check their own settings.
See it on your own jobs
Twenty minutes, your numbers, no slide deck. We’ll build one of your real buildings in front of you and send you the estimate link at the end — yours to keep either way.
or keep browsing features →