Visitors versus views

A page that pulled a crowd and a page one person reloaded twenty times look identical until you count people separately from loads — so both are recorded, plus how many were returning.

What it is

A persistent random visitor id alongside the per-tab session id, and a new-or-returning marker on every page view. The panel reports views, sessions, distinct visitors, returning visitors and views per visitor for every page.

Also called: unique visitors · how many people · returning visitors · am I counting the same person

See it
Visitors versus views
Won
41%
Avg cycle
19d
Pipeline
$566k
JanSep
One page row showing views, visitors, returning visitors and views-per-visitor side by side. Sample data — no customer information appears here.
How it works
  1. 1The visitor id lives in localStorage and persists across tabs and visits; the session id is per tab.
  2. 2The first page view of a new visitor is named 'new'; later ones are 'returning'.
  3. 3Per page, the panel counts distinct visitor ids, distinct returning ids, and derives views per visitor.
  4. 4If storage is blocked the visitor id is simply absent and views are still counted.
Why we built it

The migration explains the failure it corrects: "the Pages table could report views and sessions, but a 'session' here is per TAB (sessionStorage), so one person opening three tabs counted as three. Views answer 'how much was this page loaded'; only a stable id answers 'how many PEOPLE', and the gap between the two is the number that tells you whether a page pulls a crowd or one obsessive reader — and whether search traffic is arriving fresh or the same handful returning."

The problem
  • Multiple tabs counted as multiple people.
  • There was no way to tell fresh arrivals from repeat readers.
Sound familiar?
What you get
People and page loads are counted separately
Returning readers are identified as returning
Blocked storage degrades to view counting rather than failing

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