When the account is working

A weekday-by-hour grid of page views over the last 30 days showing when an account actually works in the product.

What it is

The usage twin of the sales activity heatmap. Built from page-view events in local weekday and hour buckets, it shows whether an account is a mornings-in-the-office business, an evenings-after-site business, or has stopped opening the product at all.

Also called: usage heatmap · what hours do they work · weekday hour grid

See it
When the account is working
Won
33%
Avg cycle
18d
Pipeline
$587k
JanSep
A 7 × 24 shaded grid inside the account's Usage card, days down the left. SuccessPanel.tsx. Sample data — no customer information appears here.
How it works
  1. 1Page-view events in the last 30 days are bucketed into a 7 × 24 grid.
  2. 2Cell intensity is scaled against the busiest cell.
  3. 3Rendered in the account's Client Success panel alongside sessions and module heat.
Why we built it

The usage module lists the heat map as one of the questions it answers per org. For a vendor deciding when to call an account, knowing they are in the product at 6am and never after 3pm is operationally useful.

The problem
  • Engagement patterns were reduced to a single last-seen date.
Sound familiar?
What you get
Working patterns are visible, which shapes when support reaches out.
A pattern going dark is obvious well before a renewal conversation.

See it on your own jobs

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