One phone number on every customer surface

The number a customer sees comes from one field, Business Info phone, with no fallback chain — an empty field shows no number at all.

What it is

A deliberate single source for the customer-facing phone on the estimate footer and the dashboard's contact button. The old portal_defaults contact_footer phone field is marked deprecated on the type and is never read or written.

Also called: wrong phone number on my quote · customer called themselves · call us button

See it
One phone number on every customer surface
🔒ridgelinepostframe.com/project/single912
30×40 Garage
Framing · on schedule
Side by side: the estimate footer and the dashboard Call button, both reading the same field. EstimateView contactFooter block. Sample data — no customer information appears here.
How it works
  1. 1orgCfg.businessPhone is read from the config endpoint and used verbatim
  2. 2No fallback is applied; an empty value renders no phone and no call button
  3. 3Email and address stay portal-level because they have no Business Info twin
Why we built it

Three separate faults put the wrong phone number in front of customers. One quote told the buyer to call themselves, because the number was read off the job record and that field held the customer's own line. A stale personal number saved in the portal defaults outranked the corrected business one, and a leftover environment setting would have printed a single deployment's number on every builder's estimate. Every customer surface reads one number from one place now, including the dashboard's Call button, which kept the bug for months after the estimate page was fixed.

The problem
  • Fallback chains resolving to somebody's wrong number
  • The same bug fixed on one surface and left on another
Sound familiar?
What you get
One field controls the number on every customer surface
A blank field fails visibly rather than printing a wrong number

See it on your own jobs

Twenty minutes, your numbers, no slide deck. We’ll build one of your real buildings in front of you and send you the estimate link at the end — yours to keep either way.

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