Tiers, Weights and Workload Caps

Each rep has a priority tier, a weight, an open-lead cap and an optional daily cap, and the fairness rule stops anyone hoarding while someone sits empty.

What it is

Per-rep controls: active on or off, priority tier 1 to 3, a weight, an open-lead cap and a daily cap. In the weighted model a tier-1 rep pulls about four times a tier-3 rep of the same weight. Tier also scales the fairness cap — a tier-3 rep tops out at one open lead, tier-2 at two, tier-1 at their configured cap — so lower tiers cannot hoard.

Also called: lead caps · how many leads per rep · give my best rep more leads · fair share

See it
Tiers, Weights and Workload Caps
New lead 3
Marlin Hoover
$26k
Delia Yoder
$56k
Contacted 3
Sutter Kline
$64k
Ronan Petsch
$35k
Ivy Brubaker
$35k
Estimate 4
Ivy Brubaker
$71k
Gideon Alt
$62k
Sold 2
Marlin Hoover
$18k
Delia Yoder
$52k
The per-rep grid: active toggle, tier selector, weight, open cap and daily cap, one row per rep. Sample data — no customer information appears here.
How it works
  1. 1While anyone is below their tier fill cap, the lead goes to whoever holds the fewest open leads, ties broken by tier, then weight, then least-served long term
  2. 2Once everyone is at cap, distribution continues weighted by priority times weight — the cap is a fairness level, not a hard stop
  3. 3Only a daily cap can actually remove a rep from the pool
  4. 4Open workload is counted from the real board, so the count reflects leads the rep has not worked yet
Why we built it

Round-robin routing let a strong rep sit on a pile of untouched leads while another rep had none, and simply capping them stalled distribution the moment everyone hit the ceiling. Each rep now has a priority tier, a weight, an open-lead cap and an optional daily cap, and fairness is measured on open, unworked leads — everyone reaches their own tier's cap before anyone gets extras, so nobody holds a full plate while a colleague holds zero. The practice lead from the training course is excluded from the count, because one demo card was inflating a rep's workload and skewing real routing.

The problem
  • Leads distributed evenly regardless of ability or capacity
  • A rep hoarding open leads they are not working
  • Distribution stalling when everyone hits a cap
Sound familiar?
What you get
Your best closer gets the majority without starving anyone
A new rep gets a manageable number
Nobody sits at zero while someone else is at capacity

See it on your own jobs

Twenty minutes, your numbers, no slide deck. We’ll build one of your real buildings in front of you and send you the estimate link at the end — yours to keep either way.

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