Provisional scores and the minimum-leads gate

Until a rep has worked enough leads, their score is pulled toward the team average and labelled provisional everywhere it appears.

What it is

A confidence mechanism with a visible label. The gate defaults to 20 leads and is read from the org's lead-distribution settings. Below it, the score is a blend of the rep's own numbers and the team average, and the UI marks it — a pill in the hero, an asterisk on the chart axis, a 'Provisional' tag in the detail modal and 'provisional (firms up with more leads)' in the tooltip.

Also called: not enough data yet · small sample · new rep score · why is my score grey

See it
Provisional scores and the minimum-leads gate
Won
54%
Avg cycle
22d
Pipeline
$674k
JanSep
The hero's amber pill 'Provisional — score firms up as you work more leads', and a standings axis label reading 'Dave *'. Hero + ScoreBoard in LeaderboardView.tsx. Sample data — no customer information appears here.
How it works
  1. 1confidence(leadCount, gate) = min(1, leadCount ÷ gate); a gate of 0 disables smoothing entirely.
  2. 2Final score = teamAvg + (raw − teamAvg) × confidence.
  3. 3provisional = leadsWorked < gate, carried on every rep row in the payload.
  4. 4Reign tracking ignores provisional reps, so a new rep cannot start a #1 reign.
Why we built it

Scoring copy says it directly: 'New reps start from the team average and earn their real score as they handle enough leads, so nobody gets crowned (or punished) on a tiny sample.' The reign logic reinforces it — the 'established' #1 is 'the top rep who isn't provisional, so a brand-new rep with one lucky lead can't start a reign.'

The problem
  • Tiny samples dominated any straight ranking.
  • Nobody could tell which scores on the board were trustworthy.
Sound familiar?
What you get
The board is credible from day one of a new hire.
Everyone can see which numbers are still firming up.

See it on your own jobs

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