Missing is amber, damaged is red — everywhere

One colour per exception kind, held across the receiving screen, the order card, the customer card and the claim email.

What it is

Three fixed colours: arrived green, missing amber, damaged red. They are applied identically on the receiving counters, the header counts, the order card, the customer's material orders, the claim review modal and the claim email.

Also called: colour coding · short vs damaged colours

See it
Missing is amber, damaged is red — everywhere
Area
Operations
Group
Receiving
System
Supplier Order Lifecycle
Solves
1 named problem
01EXCEPTION_COLORS is the single source for the three pairs
02The claim email uses the same two hexes for shortage and damage
03The payment schedule strip reuses the same family so a colour means the same thing there too
Header counts reading 'Missing 12' in amber next to 'Damaged 3' in red, and the same colours in the claim email. supplierOrders.EXCEPTION_COLORS. Sample data — no customer information appears here.
How it works
  1. 1EXCEPTION_COLORS is the single source for the three pairs
  2. 2The claim email uses the same two hexes for shortage and damage
  3. 3The payment schedule strip reuses the same family so a colour means the same thing there too
Why we built it

'MISSING is amber, DAMAGED is red. They read as different things at a glance because they ARE different things — one is material the supplier still owes you, the other is material they delivered and ruined. Painting both red made every exception look identical in the very screens meant to tell them apart, and the distinction has to survive the whole round trip: receiving screen, order card, contact card and the claim email.'

The problem
  • Two different problems rendered identically in the screens meant to distinguish them
Sound familiar?
What you get
The difference is readable without reading
The same meaning in the app and in the email

See it on your own jobs

Twenty minutes, your numbers, no slide deck. We’ll build one of your real buildings in front of you and send you the estimate link at the end — yours to keep either way.

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