Audio attached to a contact's thread is classified and gathered into two sections in the detail rail. Voicemails sit at the very top of the record and open by default; recordings collapse by default because they accumulate. Each clip shows whether it has been listened to, can be starred to pin it to the top, and links back to its exact place in the thread.
Also called: where are my voicemails · call recordings · listen back to the call · voicemail list
- 1Voicemail URLs are identified first, then a voicemail claims any audio a recording row also references
- 2Played state is marked on PLAY, not on render, and stored per browser and per org
- 3Starred clips sort above everything else; otherwise newest first
- 4A speech-bubble button jumps to that message in the conversation
Texted photos were filed automatically but voicemails and call recordings were not, so once a few calls had happened the thread was the only archive — and finding the message where the customer named their budget meant scrolling past every missed-call row to reach it. Voicemails and recordings now sit in two lists on the contact, with new and played markers and starring, placed above the record because a message someone left is the most time-sensitive thing on it. The two are kept apart deliberately: a conversation you had and a message they left answer different questions.
- Voicemails and recordings with no home outside a long thread
- No way to tell which clips are new
- Important calls lost under later ones
See it on your own jobs
Twenty minutes, your numbers, no slide deck. We’ll build one of your real buildings in front of you and send you the estimate link at the end — yours to keep either way.
or keep browsing features →