The Customer Journey (13 chapters)

One project from first estimate to final invoice, shown from your side AND from the customer's side, without ever leaving the app.

What it is

Thirteen chapters: build the estimate & pick a version · send it · [customer] portal sign-in and estimate page · [customer] approve and fill in details · review & send the contract · [customer] sign it · counter-sign · start the project · manage the live job · track the build and share photos · [customer] the live dashboard they see · the whole schedule at a glance · get paid. Builder-side chapters run on the real app; customer-side chapters mount in-app replicas of the customer's screens.

Also called: what my customer sees · client experience walkthrough · portal training

See it
The Customer Journey (13 chapters)
Prepared for
Gideon Alt
1140 Ridge Line Rd · Fair Play
Shell package$37,405
Concrete & site$10,859
Doors & windows$7,240
Trim & finish$4,826
Total
$60,330
Signature
Transition shot: the builder's Estimates screen dimming, then the customer's estimate page sliding in beneath the spotlight, same tab. Sample data — no customer information appears here.
How it works
  1. 1Customer-side steps name a demo screen; the engine mounts that replica full-viewport beneath the spotlight in the same tab
  2. 2The replica's own controls carry tour anchors, so the spotlight works inside the customer's screen
  3. 3Builder-side chapters (contract, start project, phases, Gantt, invoicing) spotlight the real controls, with fallbacks for anything that needs an open modal
Why we built it

Builders sell the customer experience and almost never see it. The only way to look at your own portal was to send yourself an estimate — a real contact record, a real email leaving the building, a real job number spent on a rehearsal. Thirteen chapters walk one project from first estimate to final invoice and show each step from both sides, what the builder does and what the customer opens, on stand-ins that never send anything and never leave the app.

The problem
  • Builders selling a customer experience they have never viewed
  • Having to send yourself fake estimates to preview the portal
Sound familiar?
What you get
You see both sides of every hand-off, in order
No test emails, no fake customers, no data left behind
What's inside

See it on your own jobs

Twenty minutes, your numbers, no slide deck. We’ll build one of your real buildings in front of you and send you the estimate link at the end — yours to keep either way.

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