A daily reminder while texting is off

While a registration sits failed, one email a day repeats what the carriers said, the error code, the flagged field and what to change — until someone resubmits.

What it is

The status cron checks how long a failed registration has been sitting and, at most once every 24 hours, sends a critical-tone branded email listing the organisation, which half failed, the carrier verdict, the code, the advice, and where in the app to fix it — including the day count.

Also called: still failed · nag email · registration stuck

See it
A daily reminder while texting is off
Area
Integrations
Group
Twilio
System
A2P 10DLC
Solves
1 named problem
01A registration in brand_failed or campaign_failed with a reason is checked against its last-notified timestamp.
02If a day has passed, a failure email is queued with structured details.
03The notified timestamp is written so the next tick does not repeat it.
A branded critical-tone email with a 'day 4' subject and a details table of the carrier verdict and fix. Sample data — no customer information appears here.
How it works
  1. 1A registration in brand_failed or campaign_failed with a reason is checked against its last-notified timestamp.
  2. 2If a day has passed, a failure email is queued with structured details.
  3. 3The notified timestamp is written so the next tick does not repeat it.
  4. 4It stops when the status leaves the failed state.
Why we built it

Keith 08-16, quoted in the cron: 'One email when it fails is easy to lose; a failed registration means texting is off for that account every day it stays failed. So: once a day, until someone resubmits.'

The problem
  • A single failure notification was easy to miss, leaving texting off indefinitely.
Sound familiar?
What you get
A stalled registration cannot be quietly forgotten.
Each reminder carries the fix, not just the alarm.

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