A holding place for messages that arrive legitimately but cannot be attributed to an account — usually a number bought outside the provisioning flow, or an ambiguous shared email domain. The row records how routing was attempted and why it failed.
Also called: message from an unknown number to an unknown line · held for triage · lost message
- 1Storage happens under the reserved _unrouted account
- 2routed_by and route_note record the attempt and the reason
- 3No contact matching or notification is attempted for a message we cannot even assign to an account
- 4The failure is logged loudly for operators
A verified message arriving for a number or address no account claims means something went wrong at our end — usually a number bought outside the normal flow — and the customer who sent it has no idea. Discarding it would be exactly the failure the receivers exist to prevent. Those messages are held under a sentinel account with a note explaining why, so they can be found and placed rather than lost.
- Legitimate messages discarded because of a configuration gap
- No forensic trail for a routing failure
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