An interlock in front of every automated customer email and text. In redirect mode email is rewritten to a safe mailbox with the intended recipient stamped into the subject and a red banner injected at the top of the body; SMS is suppressed entirely because there is no verified-safe phone number to divert to. In off mode nothing dispatches.
Also called: stop messages going to customers · test mode · redirect emails to me · pause customer emails
- 1NO CACHE — every send re-reads the account's mode, because a cached mode means a flip to redirect can still leak live customer mail for the life of the cache
- 2FAILS CLOSED — an unreadable account blocks the send rather than assuming live
- 3The INTENDED recipient is logged in every mode, so you can prove what would have gone out
- 4A redirected message does not resolve or create the real customer's CRM contact
- 5Human-initiated sends — a builder typing to a customer and pressing send — are deliberately NOT swallowed
Automated messaging aimed at real customers needs one switch that can stop it, and that switch has to be checked on every single send rather than cached, or turning it off does not take effect when it matters most. Per-account live, redirect and off modes can halt or divert automated customer messaging, and it fails closed. A message a person typed and pressed send on is exempt on purpose: silently swallowing that would leave a builder believing they had replied to a customer when they had not, which is worse than the risk being defended against.
- Test traffic reaching live customers
- No way to pause automation during setup or an incident
- Silent suppression of a message a human believed they sent
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