What it is
A visible notice rendered whenever the gate is opened by staff privilege rather than by the PIN, stating: this account has PIN-protected Integrations, you are past it because you are platform staff, the customer is not, and this access is logged.
Also called: platform support access · staff bypass · who else got in
See it
How it works
- 1The lock status distinguishes a PIN unlock from a staff bypass.
- 2A staff bypass renders the pending-status banner above the tab contents.
Why we built it
The comment gives the reason directly: 'Say so out loud: staff are seeing a page the customer has locked, and that access is recorded.' A support bypass that looks identical to a normal unlock is the kind of quiet privilege that erodes trust in the lock itself.
The problem
- A privileged bypass was indistinguishable from a legitimate unlock.
Sound familiar?
What you get
The customer's lock is honest about who can pass it and that it is recorded.
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